Need help? Our customer support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact the team by email, phone or live chat for quick, practical help whether you need balance enquiries, payment assistance, verification support or to report a technical fault. The support centre handles account management, payments and privacy enquiries and will guide you to any responsible gambling resources required.
| Department | Contact |
|---|---|
| Customer support (accounts, verification) | [email protected] (live chat available, typical response under 5 minutes, support in English) |
| General enquiries (billing and site information) | [email protected] (email responses within 24 hours, support in English and German) |
| Affiliate enquiries (partnerships and tracking) | [email protected] (account manager on request) |
| Phone | +44 20 7946 0835 (Mon-Fri, 09:00-18:00) |
| Working hours | 24/7 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any matter that requires explanations or documents. Please send your message to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Attach any relevant files or reference numbers to help our team respond faster.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Live chat usually provides immediate help, while email requests are typically processed within 24 hours. More complex issues that require account checks, document review or investigations may take longer depending on their nature; we’ll keep you updated on progress and expected timelines.
Feedback
Got feedback, ideas or suggestions? We’d love to hear from you. Send your thoughts to [email protected] or use live chat, we review every message and pass useful suggestions to the product team. Your input helps us improve site features, promotions and overall experience, so don’t hesitate to share anything that would make the casino easier and more enjoyable to use.