Supraplay Casino Responsible Gambling

At Supraplay Casino we are committed to safer gambling and to helping players keep play enjoyable and under control. We aim to provide clear tools and practical guidance so you can manage your activity, set sensible limits and take a break when needed. If at any time you feel play is becoming a problem, we encourage you to act early and use the available controls or contact our support team for help.

Player protection principles

We put player safety first by offering transparent controls, straightforward information and easy access to support. We encourage responsible play, fair treatment and prompt action when a player asks for help. We also monitor for signs of risky activity and will act where necessary to protect players.

Activity-control tools

You can manage your account and play using a range of in-account tools. These include deposit and loss limits, session time limits, temporary account breaks and self-exclusion options. Limit changes are designed to be practical: reductions take effect immediately, while increases normally require a cooling period or confirmation.

Deposit limits

Daily, weekly and monthly deposit limits are available to help control how much you add to your account. You can set or reduce these limits in your account area. Please note certain payment types may not be covered by the deposit-limit tool; details are shown when you set limits.

Loss limits

Loss limits let you cap the amount you can lose over a selected period, calculated against deposits. These limits work alongside deposit controls to help manage overall spending. Adjustments follow the same immediate-reduction and confirmation-for-increase rules.

Time limits and session controls

Session and time limits allow you to control how long you play. You can impose automatic logout after a set session length or choose periodic account breaks to pause play. Cooling-off periods block deposits and promotional offers while allowing withdrawals from your balance.

Self-exclusion

If you need to stop gambling for a defined period or permanently, you can self-exclude from your account. Options include fixed-term exclusions and indefinite exclusions. During self-exclusion your account and promotional access are disabled; withdrawals of any remaining balance are processed through our support team.

Signs of problematic behaviour

Look out for changes such as chasing losses, increasing deposits, borrowing to play, neglecting responsibilities or playing for long periods. If you or someone you know shows these signs, consider using limits, taking a break or seeking external support.

Tips for maintaining control

Helpful steps include setting realistic deposit and loss limits, scheduling regular breaks, keeping sessions short, budgeting before play and avoiding gambling when stressed or under the influence. Use the account tools available and review your activity regularly.

Professional help and support organisations

If you need additional help, confidential support is available from organisations such as GamCare, Gamblers Anonymous and Gambling Therapy. If you prefer, contact our customer support for guidance on using account tools or arranging self-exclusion.