Terms and Conditions

These Terms and Conditions explain the rules for using Supraplay Casino’s platform and describe the relationship between us and each person who creates or uses an account. By registering or using the platform, you agree to follow these terms, any applicable promotion rules and the instructions shown in your account.

Account responsibilities

You are responsible for keeping your login details secure and for activity carried out through your account. Do not share your account or allow another person to use it. You may hold only one account, and accounts must not be created using the same user, IP address, computer or household. Payments must come from an account in your own name. Third-party payments are not permitted.

Keep your account information accurate and up to date. We may ask you to verify your identity or payment details. Checks may include identity documents, proof of address, payment documents, a photograph with identification, or a telephone or video check. If we request documents, you must provide them within two weeks. We may restrict account activity while checks are pending.

Eligibility

You must be at least 18 years old, or meet any higher minimum age that applies where you live. You must also be permitted to use the platform under the laws that apply to you. Real-money services are unavailable in certain countries, and individual games or payment methods may have additional territorial restrictions. You are responsible for checking that access is permitted before using the platform.

Acceptable platform use

Use the platform for your own personal activity and do not attempt to disrupt, misuse or gain unauthorised access to any part of it. You must not use a VPN or other method to bypass provider restrictions, provide false information, interfere with another user’s account or exploit a technical error. We may investigate unusual activity and apply account restrictions where appropriate.

Bonuses and promotions

Each promotion is subject to its stated requirements, including any qualifying payment, wagering conditions, time limits and game restrictions. Only one bonus may be active at a time unless the promotion terms say otherwise. Bonus funds and associated winnings may be forfeited if you withdraw before completing the applicable requirements or if a bonus expires. Promotion-specific rules apply alongside these terms.

Deposits and withdrawals

Payment options, transaction limits and processing times depend on the method selected. The minimum deposit in GBP is £20 and the minimum withdrawal is £10. Deposits must be wagered three times before withdrawal. Standard withdrawal limits are £4,000 per day, £16,000 per week and £50,000 per month, subject to payment-method or promotion limits and any applicable VIP exception. Some withdrawals may take up to three days to process. Intermediary banks may charge fees.

We may carry out verification and payment checks before processing a withdrawal. You may set account limits through the available responsible-use tools. After 12 consecutive months of inactivity, an administration fee of £10 per month, or the smaller remaining balance, may apply.

Disputes and account action

If you have a concern, contact our support team so we can review it. Disputes are subject to arbitration in Cyprus under the Cyprus Civil Procedure Rules. We may suspend or restrict an account where we need to investigate suspected misuse, verify information or enforce these terms.

Updates to these terms

We may update these terms when needed. The current version will be made available on the platform. Please review it from time to time, as continued use after an update takes effect means you accept the revised terms.